Monthly Archives: January 2012

When to Benchmark and How to Leverage the Results

Benchmarking is an important tool for management and yet frequently I have found most organizations do not take advantage of it. There seem to be three camps when it comes to benchmarking: those who either don’t have the time or … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Metrics and Process Improvement | Tagged , , | 4 Comments

IT Service Desk best practices

An important interface for your internal customers is through your IT service desk. Unfortunately, in many situations the service desk (or help desk) does not use up-to-date practices and can be a backwater of capability. This can result in a … Continue reading

Posted in Best Practices, Building High Performance Teams, Service Desk | Tagged , | 13 Comments

So far, so good

It has only been a few weeks into the new year but I think we are off to a good start here at recipeforIT.com. Given the significant number of new readers, I thought I would touch again on the key … Continue reading

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A Continued Surge in IT Investment

In recent posts, I have noted previous articles on how the recovery in the US has been a ‘jobless’ recovery yet one with stronger investment in equipment and IT. This peculiar effect in the latest reporting appears to be even … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Looking Ahead, Vision and Leadership | Tagged , , | 2 Comments

Delivering More by Leveraging the ‘Flow of Work’

As you start out this year as an IT leader and you are trying to meet both project demand on one hand and savings goals on the other, remember to leverage what I term the IT ‘Flow of Work‘. Too … Continue reading

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IT Project Delivery – Dismal Government Projects Track Record

In the past several weeks, I have posted on project management best practices. And we talked about the track record of the IT industry as being, at best, a mixed bag. It turns out  for the UK government, that would … Continue reading

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Ensuring Project Success II: Best Practices in Project Delivery

I hope that you are back from holidays well-rested and ready to go for the new year. My previous post provided some tips on how to get off to great start of the new year, today’s post will focus on … Continue reading

Posted in Best Practices, Project Management and Delivery | Tagged , , | 6 Comments

Your Start of the Year Leadership Checklist

Just as I published a quick checklist for you to use as the year was closing, here is a checklist for your first week back to help you get off to a great start of the new year.  Plus, this … Continue reading

Posted in Best Practices, Looking Ahead, Vision and Leadership | Tagged , , , | 2 Comments