So far, so good

It has only been a few weeks into the new year but I think we are off to a good start here at Given the significant number of new readers, I thought I would touch again on the key goals for this site and also give you a preview of upcoming posts and pages.

As many of you know, delivering IT today, with all of the cost reduction demands, the rapidly changing technology, the impact of IT consumerization, and security and risk demands, is, simply put, tough work. It is complicated and hard work to get the complex IT mechanism, with all the usual legacy systems issues, to perform as well as the business requires. So to help those IT leaders out, I have started this site to provide recipes and ideas on how to tackle the tough but solvable problems they face. And in addition to providing best practices, we will give you a solid and sensible perspective on the latest trends and technologies.

So what is upcoming? First, I have two esteemed former colleagues who have run top notch service desks that will be authoring material on best practices and how to deliver an outstanding customer experience through this critical interface. Look for their posts on the ‘face of IT’ over the next several weeks. Second, I want to touch on innovation and the increasingly common business fascination with innovation as a solution to all manner of business ills. I hope to also explore leadership further in February. And lastly, I have a number of incremental but hopefully material improvements to the site pages that will provide further details on best practices in a comprehensive manner.

I think it is a good lineup for the next month! I continue to receive strong feedback from many of you on the usefulness and actionability of the material. I will definitely work to ensure we maintain that relevance.

Don’t forget you can subscribe to the site so you get an email when there’s a new post (subscribing is on the rightmost bar, halfway down the page). And feel free to provide comments or suggestions — the feedback really helps!

If you are new to the site, I recommend a few posts for relevance and fundamentals:

There’s lots more to come and have a great week!

Best, Jim

About Jim D

Jim has worked in the IT field for over 25 years and as a senior leader for over 15 years. He has successfully turned around a number of IT shops to become high performing teams and a competitive advantage for their companies.
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