Monthly Archives: May 2012

Getting Things Done: A Key Leadership Skill

It is a bit ironic that this post has taken me twice as long to do as my average post. But while it is an important topic, it is difficult to pinpoint, of all the practices you can leverage, which … Continue reading

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Key Steps to Building a High Performance Team: Prune and Improve

Today I revisit a core topic of Recipes for IT: High Performance IT Teams. Before I provide background on this series of posts, I thought it was about time for a quick blog update. Recipes for IT continues to attract new readers … Continue reading

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IT Service Desk: Turning around a ‘helpless’ desk

In one of our earliest posts on service desks, I mentioned how an inherited service desk had delivered such poor service that it was referred to by users as the ‘Helpless Desk’ rather than the Help Desk. With that in mind, … Continue reading

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