Tech industry insights…
- Automation in Restaurants: How about a robot pizza maker? Zume, of Mountain View, California, is trying to disrupt the pizza industry with robots....
- How about an Electric Bike to Get to Work?: We certainly are seeing the advance of electric cars, but readily available and more powerful batteries are also enabling electric bikes, scooters or even longboards! Check out your options in this WSJ article!
- Fresh, Simple, Elegant Alarm app! Latest version of Wakebright is now on iTunes. This top-rated alarm app can help you get a great start to your day. Check it out and let me know what you think!
- What to read: A terrific article on teams and Google - What Google Learned From Its Quest to Build the Perfect Team. Or my longtime favorite: a lengthy (38,000 words) paper that has become one of Bloomberg's best read articles - What is Code. It is a thoughtful, well-written piece to explain software and how it touches our modern world.
For my top list of reading recommendations, check the reference page.
Our Modern Tech World :)
Top Posts & Pages
- Four Box Report Examples
- Service Desk Metrics
- Service Desk: Structure and Primary Elements
- IT Metrics Categorization
- Efficiency and Cost Reduction
- In the Heat of Battle: Command Center Best Practices
- Requirements Definition
- Ensuring Project Success: Best practices in Project Delivery
- IT Service Desk best practices
- Service Desk Leadership: The Key Ingredient
Search for a topic
Be a Subscriber!
Category Archives: World Class Production Availability
Well, the summer is over, even if we have had great weather into September. My apologies for the delay in a new post, and I know I have several topic requests to fulfill 🙂 Given our own journey at Danske … Continue reading
Our recent post discussed using the Infrastructure Engineering Lifecycle (IELC) to enable organizations to build a modern, efficient and robust technology infrastructure. One of the key expressions that both leverages and IELC approach and helps an infrastructure team properly plan … Continue reading
There are over 5,000 books on applications development methods on Amazon. There are dozens of industry and government standards that map out the methodologies for application development. And for IT operations and IT production processes like problem and change management, IT … Continue reading
My apologies for the delay in my post. It has been a busy few months and it has taken an extended time since there is quite a bit I wish to cover in the global shared service center model. Since … Continue reading
Production issues, as Microsoft and Google can tell you, impact even cloud email apps. A few weeks ago, Microsoft took an entire weekend to full recover its cloud Outlook service. Perhaps you noted the issues earlier this year in financial … Continue reading
As I mentioned in my previous post, I will be exploring infrastructure trends, and in particular, cloud computing. But while cloud computing is getting most of the marketing press, there are two additional phenomena that are capturing as much if … Continue reading
If you have been in IT for any stretch, you will have experienced a significant service outage and the blur of pages, conference calls, analysis and actions to recover. Usually such a service incident call occurs at 2 AM, and … Continue reading