Category Archives: World Class Production Availability

The Elusive High Availability in the Digital Age

Well, the summer is over, even if we have had great weather into September. My apologies for the delay in a new post, and I know I have several topic requests to fulfill 🙂 Given our own journey at Danske … Continue reading

Posted in Best Practices, Infrastructure Engineering, Uncategorized, Vision and Leadership, World Class Production Availability | Tagged , , | 6 Comments

Infrastructure Engineering – Leveraging a Technology Plan

Our recent post discussed using the Infrastructure Engineering Lifecycle (IELC) to enable organizations to build a modern, efficient and robust technology infrastructure. One of the key expressions that both leverages and IELC approach and helps an infrastructure team properly plan … Continue reading

Posted in Best Practices, Infrastructure Engineering, Metrics and Process Improvement, Platforms, Vision and Leadership, World Class Production Availability | Tagged , , | 6 Comments

The Infrastructure Engineering Lifecycle – How to Build and Sustain a Top Quartile Infrastructure

There are over 5,000 books on applications development methods on Amazon. There are dozens of industry and government standards that map out the methodologies for application development. And for IT operations and IT production processes like problem and change management, IT … Continue reading

Posted in Best Practices, Cloud, Data Centers, Infrastructure Engineering, Platforms, World Class Production Availability | Tagged , , , | 2 Comments

Moving from Offshoring to Global Shared Service Centers

My apologies for the delay in my post. It has been a busy few months and it has taken an extended time since there is quite a bit I wish to cover in the global shared service center model. Since … Continue reading

Posted in Building High Performance Teams, Efficiency and Cost Reduction, Vision and Leadership, World Class Production Availability | Tagged , , , | 3 Comments

Looking to Improve IT Production? How to Start

Production issues, as Microsoft and Google can tell you, impact even cloud email apps. A few weeks ago, Microsoft took an entire weekend to full recover its cloud Outlook service. Perhaps you noted the issues earlier this year in financial … Continue reading

Posted in Best Practices, Data Centers, World Class Production Availability | Tagged , , , , | 4 Comments

A Cloudy Future: The Rise of Appliances and SaaS

As I mentioned in my previous post, I will be exploring infrastructure trends, and in particular, cloud computing. But while cloud computing is getting most of the marketing press, there are two additional phenomena that are capturing as much if … Continue reading

Posted in Best Practices, Looking Ahead, World Class Production Availability | 6 Comments

In the Heat of Battle: Good Guidelines for Production

If you have been in IT for any stretch, you will have experienced a significant service outage and the blur of pages, conference calls, analysis and actions to recover. Usually such a service incident call occurs at 2 AM, and … Continue reading

Posted in Best Practices, Looking Ahead, World Class Production Availability | 2 Comments