Welcome to Recipes for IT, an IT best practices blog. I try to provide practical, workable advice that you can use in your organization. The advice maps out best practices and techniques that enable IT leaders to be more successful. There are no silver bullets here, or solutions that work in all situations. Instead, based on my experience and that of my colleagues, there are pragmatic approaches that fit the situation at hand. It is important to avoid the all too common tendency where the organization or a manager is focused on applying the latest practice to their situation, and because of differing maturity and capability levels or because it is simply the wrong approach, the new practice fails miserably. Recommendations here (the recipes), take into account the environment and the root causes and customize the approach for success.
I have structured the site into two main areas: posts – which are short, timely essays on a particular topic and pages – which are intended to be a broader and deeper view of an area (also more structured and static).
If you are new to the site, I recommend a few posts for relevance and fundamentals:
- Too busy to be productive? Traps of our modern world
- Delivering more by leveraging the Flow of Work
- Your Start of the Year leadership checklist
- IT Transparency: A key approach to delivering value and ensuring focus
- How to approach cost reduction
To supplement the posts and pages are what I call reference pages. The reference pages provide foundational information on basic concepts and principles. These include:
- IT Services
- IT Service Desk Definition
- Four Box Reporting
- IT Hybrid Model
- IT Metrics Categorization
- IT Metrics Unit Costing and Allocations Structure
- Production Ready
I also look to encourage dialogue and contributions from our readers. I look forward to your comments and suggestions and most important, I hope to hear how some of these recipes have helped you succeed.
Best, Jim Ditmore