Tag Archives: IT Best Practices

The Elusive High Availability in the Digital Age

Well, the summer is over, even if we have had great weather into September. My apologies for the delay in a new post, and I know I have several topic requests to fulfill ūüôā Given our own journey at Danske … Continue reading

Posted in Best Practices, Infrastructure Engineering, Uncategorized, Vision and Leadership, World Class Production Availability | Tagged , , | 6 Comments

Infrastructure Engineering – Leveraging a Technology Plan

Our recent post discussed using the Infrastructure Engineering Lifecycle (IELC) to enable organizations to build a modern, efficient and robust technology infrastructure. One of the key expressions that both leverages and IELC approach and helps an infrastructure team properly plan … Continue reading

Posted in Best Practices, Infrastructure Engineering, Metrics and Process Improvement, Platforms, Vision and Leadership, World Class Production Availability | Tagged , , | 6 Comments

The Infrastructure Engineering Lifecycle – How to Build and Sustain a Top Quartile Infrastructure

There are over 5,000 books on applications development methods on Amazon. There are¬†dozens of industry and government standards that map out the methodologies for application development. And for IT operations and IT production processes like problem and change management, IT … Continue reading

Posted in Best Practices, Cloud, Data Centers, Infrastructure Engineering, Platforms, World Class Production Availability | Tagged , , , | 2 Comments

The Key Growth Constraints on Your Business

We have seen the accelerating impact of technology on a wide variety of industries in the past decade. We have witnessed the impact of internet shopping on retail industries, and seen¬†the impact of digital content and downloads on the full … Continue reading

Posted in Best Practices, Looking Ahead, Vision and Leadership | Tagged , , | 2 Comments

IT Resolutions for 2015

While there is still one bowl¬†game left to be played and confetti to clean up, 2014¬†is now¬†done and leaves a mixed IT legacy.¬†¬†After 2013’s issues with the NSA leaks, the Healthcare.gov mishaps, and¬†the 40 million credit identities stolen from Target, … Continue reading

Posted in Building High Performance Teams, Information Security, Looking Ahead, Vision and Leadership | Tagged , | 5 Comments

Improving Vendor Performance

As we discussed in our previous post on the inefficient technology marketplace, the typical IT shop spends 60% or more of its budget on external vendors – buying hardware, software, and services. Often, once the contract has been negotiated, signed, … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Metrics and Process Improvement, Procurement | Tagged , , | 4 Comments

Overcoming the Inefficient Technology Marketplace

The typical IT shop spends 60% or more of its budget on external vendors – buying hardware, software, and services. Globally, the $2 trillion dollar IT marketplace (2013 estimate by Forrester) is quite inefficient where prices and discounts vary widely … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Procurement | Tagged , , , | 4 Comments

Moving from Offshoring to Global Shared Service Centers

My apologies for the delay in my post. It has been a busy few months and it has taken an extended time since there is quite a bit I wish to cover in the global shared service center model. Since … Continue reading

Posted in Building High Performance Teams, Efficiency and Cost Reduction, Vision and Leadership, World Class Production Availability | Tagged , , , | 3 Comments

How Did Technology End Up on the Sunday Morning Talk Shows?

It has been two months since the Healthcare.gov launch and by now nearly every American has heard or witnessed the poor performance of the websites. Early on, only one of every five users was able to actually sign in to … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Looking Ahead, Project Management and Delivery, Uncategorized, Vision and Leadership | Tagged , , | 5 Comments

Looking to Improve IT Production? How to Start

Production issues, as Microsoft and Google can tell you, impact even cloud email apps. A few weeks ago, Microsoft took an entire weekend to full recover its cloud Outlook service. Perhaps you noted the issues earlier this year in financial … Continue reading

Posted in Best Practices, Data Centers, World Class Production Availability | Tagged , , , , | 4 Comments