Tag Archives: IT Management

Overcoming the Inefficient Technology Marketplace

The typical IT shop spends 60% or more of its budget on external vendors – buying hardware, software, and services. Globally, the $2 trillion dollar IT marketplace (2013 estimate by Forrester) is quite inefficient where prices and discounts vary widely … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Procurement | Tagged , , , | 4 Comments

Moving from Offshoring to Global Shared Service Centers

My apologies for the delay in my post. It has been a busy few months and it has taken an extended time since there is quite a bit I wish to cover in the global shared service center model. Since … Continue reading

Posted in Building High Performance Teams, Efficiency and Cost Reduction, Vision and Leadership, World Class Production Availability | Tagged , , , | 3 Comments

How Did Technology End Up on the Sunday Morning Talk Shows?

It has been two months since the Healthcare.gov launch and by now nearly every American has heard or witnessed the poor performance of the websites. Early on, only one of every five users was able to actually sign in to … Continue reading

Posted in Best Practices, Efficiency and Cost Reduction, Looking Ahead, Project Management and Delivery, Uncategorized, Vision and Leadership | Tagged , , | 5 Comments

Looking to Improve IT Production? How to Start

Production issues, as Microsoft and Google can tell you, impact even cloud email apps. A few weeks ago, Microsoft took an entire weekend to full recover its cloud Outlook service. Perhaps you noted the issues earlier this year in financial … Continue reading

Posted in Best Practices, Data Centers, World Class Production Availability | Tagged , , , , | 4 Comments

Getting Things Done: A Key Leadership Skill

It is a bit ironic that this post has taken me twice as long to do as my average post. But while it is an important topic, it is difficult to pinpoint, of all the practices you can leverage, which … Continue reading

Posted in Best Practices, Vision and Leadership | Tagged , , | 3 Comments

Key Steps to Building a High Performance Team: Prune and Improve

Today I revisit a core topic of Recipes for IT: High Performance IT Teams. Before I provide background on this series of posts, I thought it was about time for a quick blog update. Recipes for IT continues to attract new readers … Continue reading

Posted in Best Practices, Building High Performance Teams, Vision and Leadership | Tagged , , | 3 Comments

Using Performance Metric Trajectories to Achieve 1st Quartile Performance

I hope you enjoyed the Easter weekend. I have teamed up today with Chris Collins, a senior IT Finance manager and former colleague. Our final post on metrics is on unit costing — on which Chris has been invaluable with … Continue reading

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Tying Consumption to Cost: Allocation Best Practices

In 1968, Garrett Hardin wrote about the over-exploitation of common resources in an essay titled the “The Tragedy of the Commons“. While Garrett wrote about the overexploitation of common pastureland where individual herders overused and diminished common pasture, there can … Continue reading

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Why you want an Australian Pilot: Lessons for Outstanding IT Leadership

Perhaps you are wondering what nationality or culture has to do with piloting an airplane? And how could piloting an airplane be similar to making decisions in an IT organization? For those of you who have read Outliers, which I … Continue reading

Posted in Best Practices, Building High Performance Teams, Vision and Leadership | Tagged , , | 7 Comments

Your Start of the Year Leadership Checklist

Just as I published a quick checklist for you to use as the year was closing, here is a checklist for your first week back to help you get off to a great start of the new year.  Plus, this … Continue reading

Posted in Best Practices, Looking Ahead, Vision and Leadership | Tagged , , , | 2 Comments